Return and Refund Policy
Currently, all of our products are custom-made to order, ensuring each item is uniquely crafted for you. Due to the personalized nature of our products, we adhere to the following return and refund policy:
Damaged or Defective Items
Eligibility: If you receive a product that is damaged or has a manufacturing defect, please contact us within 20 days of product delivery.
Process: To initiate a claim, email us at info@integratedvisions.com with:
- Your order number
- A description of the issue
- Photos clearly showing the defect or damage
Resolution: Upon verification, we will offer either a free replacement or a full refund. Refunds will be processed to your original payment method within 10 business days. For a free replacement, please allow the standard production and delivery time for the specific product.
Returns and Exchanges
Given that each product is made on demand, we do not accept returns or exchanges for items ordered in the wrong size, color, or due to buyer’s remorse. We encourage you to review product descriptions and sizing charts carefully before making a purchase.
Lost or Undelivered Packages
Lost in Transit: If your order is lost in transit, please contact us within 20 days after the estimated delivery date. We will investigate and, if confirmed lost, will issue a replacement or refund.
Marked as Delivered: If the tracking information indicates that your order was delivered, but you have not received it, please reach out to us. We will work with you to resolve the issue; however, please note that we may not be able to offer a refund or replacement in such cases.
Incorrect Shipping Addresses
Customer Responsibility: Please ensure that the shipping address provided at checkout is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned Orders
If an order is returned to us due to an incorrect or insufficient address:
- We will notify you upon receipt of the returned package.
- You will be responsible for the cost of reshipping the order to the correct address.
- We will hold the returned item for 28 days. If we do not receive an updated address and payment for reshipping within this period, the item will be donated or disposed of at our discretion.
Contact Us
For any questions or concerns regarding our return and refund policy, please contact us at info@integratedvisions.com. We are here to assist you and ensure your satisfaction with our products.