Refund policy
We want you to love your order. If something isn't right, we are here to help. Please reach out to us at info@integratedvisions.com before sending any items back.
General Returns (Non-Damaged Items)
- Return Window: You have 30 days from the date of delivery to initiate a return.
- Condition: Items must be returned in their original, unworn, and unwashed condition.
- Return Process: Please contact us at info@integratedvisions.com to request approval before shipping any items back.
- Return Shipping Fees: Customers are responsible for purchasing their own return shipping labels. We recommend using a trackable method, as we cannot be responsible for items lost in transit.
- Restocking Fees: None.
Damaged or Defective Items
- Report Window: You have 14 days from the date of delivery to report a damaged or defective item.
- Process: Please contact us at info@integratedvisions.com with your order number, a description of the issue, and photos clearly showing the damage.
- Resolution: Once your claim is reviewed and approved, we will work with our production partner to send you a replacement at no additional cost.
- Return Shipping: If a return of the damaged item is required, instructions will be provided during the approval process.
Refunds
- Processing Time: Once we receive and inspect your returned item, we will process your refund within 5 business days.
- Method: Refunds are issued to your original payment method.
- Original Shipping: Original shipping costs are non-refundable.
Contact Us
For questions about a return or refund, please contact us at info@integratedvisions.com. We are here to help.