Blue Tri-Mesh Geometric Mug

All products are custom-made to order, ensuring each item is uniquely crafted for you. Due to the personalized nature of our products, we adhere to the following return and refund policy:

Damaged or Defective Items

Eligibility: If you receive a product that is damaged or has a manufacturing defect, please contact us within 20 days of product delivery.

Process: To initiate a claim, email us at info@integratedvisions.com with:

- Your order number

- A description of the issue

- Photos clearly showing the defect or damage

Resolution: Upon verification, we will offer either a free replacement or a full refund. Refunds will be processed to your original payment method within 10 business days.

Returns and Exchanges

Given that each product is made on demand, we do not accept returns or exchanges for items ordered in the wrong size, color, or due to buyer’s remorse. We encourage you to review product descriptions and sizing charts carefully before making a purchase.

Lost or Undelivered Packages

Lost in Transit: If your order is lost in transit, please contact us within 20 days after the estimated delivery date. We will investigate and, if confirmed lost, will issue a replacement or refund.

Marked as Delivered: If the tracking information indicates that your order was delivered, but you have not received it, please reach out to us. We will work with you to resolve the issue; however, please note that we may not be able to offer a refund or replacement in such cases.

Incorrect Shipping Addresses

Customer Responsibility: Please ensure that the shipping address provided at checkout is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Orders: If an order is returned to us due to an incorrect or insufficient address:

- We will notify you upon receipt of the returned package.

- You will be responsible for the cost of reshipping the order to the correct address.

We will hold the returned item for 28 days. If we do not receive an updated address and payment for reshipping within this period, the item will be donated or disposed of at our discretion.

Contact Us

For any questions or concerns regarding our return and refund policy, please contact us at info@integratedvisions.com We are here to assist you and ensure your satisfaction with our products.

(U.S. Only, Future Expansion Planned)

Shipping Availability: Free Shipping (US only)!

• Currently Shipping to the United States Only
  
  At this time, we ONLY ship within the United States.
  We are working on expanding our shipping options to include international destinations in the future. Stay tuned for updates!
  
  

Order Fulfillment

• Processing Time: All products are custom-made to order, ensuring each item is uniquely crafted. For most items, fulfillment typically takes 2–8 business days before shipment. Processing times may vary depending on the specific product and order volume. For a few special items, the production process is more involved and can be up to 28 days. See product pages for product-specific estimates.

Estimated Delivery Times (U.S. Only)

• After fulfillment, U.S. domestic orders typically arrive within 2–8 business days (Standard Shipping).
• Delivery times are estimates and may vary due to carrier delays, seasonal demand, or unforeseen circumstances.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your package until it reaches your address.

Incorrect Shipping Addresses

• Customer Responsibility: Please ensure that your shipping address is correct before placing an order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
• Returned Orders: If an order is returned to us due to an incorrect or insufficient address:
  
  We will notify you upon receipt of the returned package.
  You will be responsible for paying the re-shipping costs to have the order sent to the correct address.
  If we do not receive an updated address and payment for reshipping within 30 days, the item will be donated or disposed of.
  
  

Lost or Undelivered Packages

• Lost in Transit: If your order is lost in transit, please contact us within 30 days of the estimated delivery date. If confirmed lost, we will issue a replacement or refund.
• Marked as Delivered: If tracking information shows that your package was delivered but you did not receive it, please reach out to us. We will do our best to assist, but in such cases, we may not be able to issue a refund or replacement.

Future Shipping Expansion

• We are actively working on expanding our shipping coverage to international regions. Once we begin offering worldwide shipping, we will update this policy with new shipping rates and delivery timelines.

Contact Us

For any questions about our shipping policy, please contact us at info@integratedvisions.com. We appreciate your support and look forward to offering international shipping soon!

• Props used in photos are NOT included with purchase.
• Colors may appear slightly different on your screen compared to the actual print. 

Top rack dishwasher safe